Desktop Support Specialist

  • Salary

    $70,000 - $90,000 Per Year

Experience

5 to 10 Years

Posted On

May 21, 2023

Company

2T Consulting

Travel Requirements

N/A

Job Overview

Required Skills

  • Desktop Support
  • PC & Mac
  • Customer Service
  • Networking

Job Type

Full-time

Location

Austin, TX

Job Description

We are currently seeking a skilled and experienced Desktop Support Specialist to join our team. The ideal candidate should have a minimum of 5 to 10 years of relevant experience in providing technical support for desktop systems.

Responsibilities:

  • Providing technical support and troubleshooting for desktop hardware and software issues.
  • Installing, configuring, and maintaining desktop operating systems and applications.
  • Responding to user inquiries and resolving technical problems via phone, email, or in person.
  • Setting up and configuring computer peripherals, such as printers, scanners, and network devices.
  • Managing user accounts, permissions, and security settings.
  • Conducting hardware and software upgrades and ensuring compatibility with existing systems.
  • Collaborating with other IT teams to resolve complex technical issues.
  • Documenting support activities, solutions, and frequently asked questions.
  • Assisting with IT asset management, including inventory tracking and equipment disposal.
  • Keeping up-to-date with emerging technologies and industry trends.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Proven experience in desktop support roles, providing technical assistance to end users.
  • Strong knowledge of desktop operating systems (e.g., Windows, macOS) and hardware components.
  • Proficiency in troubleshooting and resolving desktop hardware and software issues.
  • Familiarity with common desktop applications and productivity tools (e.g., Microsoft Office Suite).
  • Excellent communication and customer service skills to interact effectively with users.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Knowledge of networking concepts and protocols is a plus.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are desirable.

If you possess the required experience and have a passion for delivering exceptional desktop support services, we invite you to apply. Please submit your resume highlighting your relevant skills and experience in providing technical support for desktop systems.


Job ID: 2C230089

  • Posted By

    Sheri F Weaver

Designation

Sr. Recruiter

Company

2T Consulting

Last Login

Mar 28, 2024

Posted On

May 21, 2023


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