Responsibilities

• Provide support for users of computers and software systems.
• Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
• Provide general training for relevant applications and hardware
• Responds to client inquiries
• Provides technical support to users
• Troubleshoots hardware and software issues
• Provides instructions or directly sets up desktop hardware
• Assists with installation of computer software and operating system updates
• Records logs of rendered support

Requirements

• Bachelor’s degree in Computer Science or similar field
• Prior experience in desktop support or related field
• In-depth knowledge of desktop hardware and software systems
• Proficient in computer operating systems such as Mac, Linux, and Windows

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