We are seeking a proactive and skilled Desktop Support / IT Generalist to provide technical support and ensure the smooth operation of our IT systems. The ideal candidate will have experience supporting end-users across hardware, software, and network-related issues, as well as managing IT infrastructure and security initiatives.
Roles and Responsibilities
- Provide technical support to end-users for desktops, laptops, printers, peripherals, and mobile devices.
- Install, configure, and maintain hardware, software, and network components.
- Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common software applications.
- Assist with system and network administration tasks, including user account creation, permissions management, and Active Directory maintenance.
- Support IT security initiatives, including antivirus updates, patch management, and promoting security best practices.
- Manage IT inventory, including tracking hardware, software, and licenses.
- Set up and support video conferencing, VoIP, and remote work solutions.
- Document IT processes, troubleshooting steps, and solutions for knowledge sharing.
- Provide basic training and guidance to end-users on IT tools, applications, and best practices.
- Collaborate with vendors and escalate complex issues to higher-level IT support when necessary.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 2 years’ experience in IT support, desktop support, or a generalist IT role.
- Strong troubleshooting skills with Windows, macOS, and mobile devices.
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.).
- Experience with Active Directory, Office 365, and cloud-based applications is a plus.
- Knowledge of IT security best practices.
- Strong customer service, communication, and interpersonal skills.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively.