Roles & Responsibilities

• Domain expertise – end user computing
• Hardware break-fix services for desktop and laptop hardware 
• IMAC services for desktop, laptop and other EUC devices. 
• Smart Hand Support for Server, Network, MFD, and other site-specific IT devices
• Vendor coordination services which include, MFD, escort and issue management during scheduled full day visit. 
• Audio & Video conferencing support for user related issues.
• Mobile device support for user related issues.
• Asset and inventory updating in ServiceNow asset management.
• Smart hand support services which includes but not limited to connecting cables to router, switches and hub Moving cables into RJ-45 jack outlet at the end user desk for user/ desk movement Plug / Unplug of power cables connections) and Plug / Unplug of cables into PBX systems (smart hand)
• Follow Covid protocols as per local Government norms & regulations.