Desktop Support Engineer (Windows Infrastructure)

Roles and Responsibilities

• Install, configure, deploy, and maintain desktop, laptop, and server systems.
• Perform OS imaging, software installation, updates, patches, and upgrades.
• Troubleshoot hardware, software, operating system, and network issues.
• Administer Microsoft Windows Desktop and Server environments.
• Manage Active Directory user accounts, permissions, DNS, DHCP, and TCP/IP configurations.
• Provide onsite and remote technical support and manage incident escalations.
• Support backup, disaster recovery, system monitoring, and security compliance.
• Coordinate with vendors for hardware maintenance and issue resolution.
• Maintain IT asset inventory, system documentation, and technical reports.
• Support hardware refresh, decommissioning, and office moves.
• Utilize ServiceNow or similar ticketing systems to track and resolve support requests.

Required Qualifications

• Bachelor's degree with 2+ years, or Associate's degree with technical certification and 4+ years of IT support experience.
• Experience imaging, preparing, and deploying desktop/workstations.
• Strong administration experience with Microsoft Windows Desktop and Server operating systems.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint).
• Strong PowerShell scripting and automation skills.
• Experience with DNS, DHCP, TCP/IP, Active Directory, and desktop troubleshooting.
• Experience with ServiceNow or similar ITSM ticketing tools.
• Strong analytical, problem-solving, communication, and customer support skills.

Preferred Qualifications

• Knowledge of networking fundamentals.
• Cybersecurity certifications.
• Experience supporting backup, disaster recovery, and IT infrastructure operations.
• Valid driver's license and flexibility to support after-hours, weekend, and on-call operations as needed.

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