Desired Competencies (Technical/Behavioral Competency)

• Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
• Expertise on windows 7/ 10 administrations
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
• Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)
• Hands on Experience on MS Office upgrades / deployments
• Working knowledge on Dell laptops/Desktops hardware issues
• Troubleshooting of Office 2016 issues
• Knowledge in troubleshooting VPN related issues
• Mobile Device Management support
• Experience on Windows Imaging process using SCCM 
• Experience on Data Migration tools and O365 One drive
• knowledge on windows server operating system, DNS and DHCP
• knowledge on Switches and Routers
• Good communication skills.
• EUC

Good-To-Have

• Knowledge on Application packaging and Imaging
• SCCM Knowledge
• Experience on Office 2016 upgrades / Deployments
• Microsoft windows Certification