We are looking for an experienced Desktop Support Engineer to join our IT team. As a Desktop Support Engineer, you will play a crucial role in providing technical assistance and support to our organization's end-users, ensuring smooth operation of their desktops, laptops, and software applications.

Responsibilities:

1. Provide timely and effective technical support to end-users via phone, email, remote tools, and in-person interactions.
2. Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, and peripherals.
3. Install, configure, and maintain operating systems, applications, and software updates.
4. Set up and configure new user accounts and profiles, ensuring proper access to network resources.
5. Collaborate with the IT team to resolve network connectivity and performance issues.
6. Assist in the implementation of IT security protocols, including antivirus software and system patches.
7. Perform regular system maintenance tasks, such as data backups, system optimization, and disk cleanup.
8. Maintain accurate records of support requests, troubleshooting steps, and issue resolutions.
9. Train end-users on basic software and hardware usage and best practices.

Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Proven experience as a Desktop Support Engineer for 6 to 10 years.
3. Strong knowledge of desktop operating systems, including Windows and macOS.
4. Proficiency in diagnosing and resolving hardware and software issues.
5. Experience with remote desktop support tools and helpdesk ticketing systems.
6. Knowledge of Active Directory, group policies, and user authentication.
7. Excellent communication and customer service skills.
8. Ability to work independently and prioritize tasks in a fast-paced environment.
9. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar, will be a plus.