Desktop Support

PB Consulting

Dallas, TX

Posted On: Nov 09, 2023

Posted On: Nov 09, 2023

Job Overview

Job Type

Contract - W2, Contract - Independent

Experience

5 - 8 Years

Salary

$45 Per Hour

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Windows 10
  • SCCM
  • O365
  • IT Support Specialist
  • Active Directory
Job Description

Responsibilities:

  • Providing technical support to clients, vendors, and internal teams on software, hardware, and network devices
  • Troubleshooting and resolving software or operating system issues for end-users on Windows 10, Printers, Mobile Devices and O365 environments
  • Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams
  • Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online
  • Utilizing ITIL practices via ticketing systems to enhance and support information technology services.
  • Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions
  • Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices
  • Managing end-user cell phone devices using Intune/XenMobile administration tools
  • Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.
  • Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.

Requirements:

  • Proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows 10 and O365 environments.
  • Experience using Active Directory, Office 365 products.
  • Familiarity with ITIL practices and ticketing systems.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication skills and ability to collaborate with different departments and vendors.

Job ID: PC230214


Posted By

Naincy

Recruiter


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