We are seeking an experienced Desktop Support Analyst to join our team. The ideal candidate will have a strong background in providing technical support and troubleshooting for desktop and end-user computing environments. As a Desktop Support Analyst, you will be responsible for resolving hardware and software issues, setting up and configuring desktop systems, and assisting end-users with their technical needs.

Responsibilities:

• Provide technical support and troubleshooting for desktop hardware, software, and peripheral devices.
• Install, configure, and maintain desktop systems, including operating systems and software applications.
• Diagnose and resolve hardware and software issues in a timely manner.
• Assist end-users with technical inquiries, problems, and requests, both in-person and remotely.
• Set up and configure new desktop systems, ensuring they meet the required specifications and security standards.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Document support activities, solutions, and knowledge base articles for future reference.
• Keep up-to-date with the latest technology trends and developments in desktop support.
• Contribute to IT projects and initiatives related to desktop infrastructure and support.
• Provide training and guidance to end-users on the effective use of technology tools and systems.

Technical Skills:

• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
• Experience in troubleshooting hardware and software issues in a desktop computing environment.
• Familiarity with network connectivity and basic network troubleshooting.
• Proficiency in setting up and configuring desktop systems, including hardware peripherals.
• Understanding of Active Directory and user account management.
• Knowledge of remote support tools and techniques.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician - MCDST) are a plus.

Note: The number of years of experience required may vary based on the specific job requirements and the organization's preferences.