What you get to do every day
• Develop records of daily data communication transactions, issues and remedial actions taken or   installation activities
• Support, examine, and repair computer systems, hardware, printers, and computer peripherals
• Coordinate hardware repairs with the appropriate vendors
• Be in contact regularly and effectively with ticket submitters
• Provide computer desktop support in accordance with established policies and procedures
• Provide support on a variety of computer hardware and software issues by identifying,        researching, and resolving technical problems
• Solve computer problems, and implement appropriate action/solutions

Requirements
• Deep understanding of printers
• LAN (local area networks) experience desired
• Microsoft Windows experience preferred
• Ability to write reports, business correspondence, user instructions, and procedure manuals
• Desktop support or related experience