Desktop Support

  • Salary

    $80,000 - $90,000 Per Year

Experience

5 to 10 Years

Posted On

May 29, 2023

Company

2T Consulting

Travel Requirements

N/A

Job Overview

Required Skills

  • Desktop Support
  • PC & Mac
  • Customer Service
  • Audio/Video
  • Networking
  • laptop

Job Type

Full-time

Location

Albany, NY

Job Description

We are currently seeking an experienced Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for providing end-user support, hardware break-fix services, and coordinating with vendors to ensure smooth operation of desktop and laptop hardware.

Responsibilities:

  • Provide domain expertise in end-user computing and offer support services for desktop and laptop hardware.
  • Perform hardware break-fix services, including diagnosing and resolving hardware issues for desktops and laptops.
  • Provide IMAC (Install, Move, Add, Change) services for desktops, laptops, and other end-user computing devices.
  • Offer smart hand support for server, network, multi-function devices (MFD), and other site-specific IT devices.
  • Coordinate with vendors for services such as MFD, escort, and issue management during scheduled visits.
  • Support audio and video conferencing systems, troubleshooting and resolving user-related issues.
  • Assist with mobile device support, addressing user-related issues and providing necessary troubleshooting.
  • Update asset and inventory information in ServiceNow asset management system.
  • Provide smart hand support services, including connecting cables to routers, switches, and hubs, moving cables for user/desk movement, and plug/unplug power and cables into PBX systems.
  • Follow local government norms and regulations related to COVID protocols.

Requirements:

  • 5 to 10 years of experience in desktop support or a similar role.
  • Strong domain expertise in end-user computing.
  • Proficient in diagnosing and resolving hardware issues for desktops and laptops.
  • Knowledge of IMAC services for end-user computing devices.
  • Familiarity with smart hand support for server, network, and other IT devices.
  • Experience in coordinating with vendors for service-related activities.
  • Ability to troubleshoot audio and video conferencing systems.
  • Knowledge of mobile device support and troubleshooting.
  • Familiarity with asset and inventory management systems such as ServiceNow.
  • Excellent communication and coordination skills.
  • Adherence to COVID protocols as per local government regulations.

Job ID: 2C230103

  • Posted By

    Sheri F Weaver

Designation

Sr. Recruiter

Company

2T Consulting

Last Login

Mar 28, 2024

Posted On

May 29, 2023


Related Jobs
  • JobType
  • Contract - W2

  • Company
  • COMPANY

    2T Consulting

  • Company
  • experience

    15 to 20 Years

  • Travel Requirements
  • Travel Requirements

    0%

  • Wallet
  • SALARY

    $60 Per Hour

  • Skills
  • SKILLS

    • Desktop Support
    • Intune
    • MS Azure
    • MacOS
  • JobType
  • Contract - Independent
  • Contract - W2

  • Company
  • COMPANY

    Long Finch Technologies

  • Company
  • experience

    2 to 4 Years

  • Travel Requirements
  • Travel Requirements

    0%

  • Wallet
  • SALARY

    $20 Per Hour

  • Skills
  • SKILLS

    • Field Support
    • Desktop Support
    • End User Support
    • Microsoft/HP/Dell
  • JobType
  • Contract - W2

  • Company
  • COMPANY

    2T Consulting

  • Company
  • experience

    3 to 8 Years

  • Travel Requirements
  • Travel Requirements

    0%

  • Wallet
  • SALARY

    $25 Per Hour

  • Skills
  • SKILLS

    • Desktop Support
    • End user
    • Remote Support
    • Office 365
  • JobType
  • Contract - W2
  • Contract - Independent

  • Company
  • COMPANY

    PB Consulting

  • Company
  • experience

    5 to 8 Years

  • Travel Requirements
  • Travel Requirements

    0%

  • Wallet
  • SALARY

    $45 Per Hour

  • Skills
  • SKILLS

    • Windows 10
    • SCCM
    • O365
    • IT Support Specialist
  • JobType
  • Contract - W2
  • Full-time

  • Company
  • COMPANY

    2T Consulting

  • Company
  • experience

    4 to 6 Years

  • Travel Requirements
  • Travel Requirements

    N/A

  • Wallet
  • SALARY

    $25 Per Hour

  • Skills
  • SKILLS

    • Desktop Support
    • Windows Installation
    • TCP/IP
    • Microsoft Edge