We are seeking a detail-oriented Desktop Engineer / PC Refresh Technician to support large-scale device upgrade and replacement initiatives. The ideal candidate will manage imaging, deployment, data migration, and end-user support to ensure seamless transitions to updated hardware.

Roles and Responsibilities

• Execute end-to-end PC refresh tasks, including imaging, data backup/restore, application installation, and user profile migration.

• Coordinate deployment schedules with end users and provide onsite or remote technical support.

• Maintain accurate asset records, document refresh progress, and update inventory management systems.

• Troubleshoot hardware and software issues during refresh activities and escalate when necessary.

• Achieve weekly deliverables and deployment targets to meet project timelines.

Required Skills & Qualifications

• Hands-on experience with Windows OS imaging and deployment using SCCM or similar tools.

• Strong customer service skills with the ability to interact effectively with end users.

• Solid knowledge of hardware components, device setup, configuration, and asset tracking systems.

• Ability to work independently, prioritize tasks, and meet tight deployment schedules.

• Experience with Windows 11 setup, configuration, troubleshooting, and user data migration.

• Proficiency in Microsoft Excel for generating hardware requirement reports, deployment progress reports, and completion summaries.

• Working knowledge of ServiceNow, including ticket management, asset tracking, and workflow navigation.

Preferred Qualifications

• Experience with SCCM, Intune, or other enterprise deployment tools.

• Hands-on experience with large-scale PC refreshes or enterprise hardware rollout initiatives.

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