Long Finch Technologies

Scottsdale, AZ/Chicago, IL/Washington, DC

Posted On: Nov 24, 2025

Job Type

Full-time

Experience

8 - 25 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

Required Skills

• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.

• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.

• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.

• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal knowledge bases or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of KB Articles

• Maintain good relationships with clients

Experience level : 6 – 8 years of Technical experience in Windows and Mac
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with ITSM tools like ServiceNow for ticket management.

Excellent customer service skills and the ability to communicate effectively with non-technical users.
Self-starter with the ability to work independently and efficiently.
Physical ability to manage IT equipment installations and movements.
Adaptable and flexible to meet varying work schedules and environments.

Job ID: LF250059

Posted By

Tanishq Trivedi

Posted On: Nov 24, 2025