Desktop Engineer

  • Salary

    $50,000 - $60,000 Per Year

Experience

5 to 10 Years

Posted On

Feb 16, 2023

Company

Long Finch Technologies

Travel Requirements

0%

Job Overview

Required Skills

  • Desktop
  • Support
  • SCCM
  • Printer

Job Type

Full-time

Work Authorization

NA

Location

Malvern, PA

Job Description

Technical / Functional Skills   

  • L2/L3 desktop support
  • Excellent analytical & troubleshooting skills
  • Good knowledge in desktop operating systems and troubleshooting issues.
  • Experience working on any Helpdesk tool is an added advantage.
  • Strong communication skills, Good Personality / Present ability
  • Hardware and Network troubleshooting, OS(MS Platform).
  • LAN Networking (Client side), Client side Mail system(MS Outlook),MS Office and other Industry standard applications
  • Audio Visual Devices Setup, Support and troubleshooting
  • Experience in managing VIP clients
  • Printer Support and Troubleshooting. 

 

Device Validation

  • Visual inspection of devices as requested
  • Serial number validation
  • Device Inventory capabilities and physical comparison to inventory lists

 

Basic troubleshooting and repair of IT equipment failures

  • Power on/power off devices
  • Relay LCD readouts
  • Reset Remote Management connection ID’s and Passwords
  • Reseat cables
  • General Troubleshooting and visual verification to assist remote troubleshooting efforts
  • Test and troubleshoot problems
  • Check power connections
  • Provide feedback on console display (e.g. stop errors, blue screen, etc.)
  • Assist with disaster recovery activities in the event of a complete system failure
  • Assist with recovery of data center and equipment related to planned and unplanned power interruptions
  • Identify and report audible errors and system failures
  • Install and connect crash cart
  • Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident
  • Responsible to independently manage the site location assigned , provide remote support 
  • Manage end to end life cycle for devices such as Laptop , Desktop , Thin clients , Mobile Devices , IP phones , Printers etc
  • Has knowledge to work with tools such as Remote Management , SCCM , Service Now to execute day to day activities
  • Execute IMAC and Breakfix activities within SLA’s and as per customer satisfaction
  • Support data back and transfer activities for user during Breakfix , migration and refresh with utmost care and accuracy
  • Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions
  • Ensure adherence to the processes defined
  • Should be flexible to adapt to the work culture
  • Is good Team player to work collaboratively with other team members
  • Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process , service delivery , technology , customer satisfaction and effort & cost optimization
  • Good Customer/Vendor handling skills

Job ID: LF221486

  • Posted By

    Sarah Ferry

Designation

HR Manager

Company

Long Finch Technologies

Last Login

Nov 27, 2023

Posted On

Feb 16, 2023


Related Jobs

    Posted On: Apr 27, 2023 11:21 AM


    • Company
    • COMPANY

      Techvilla Solutions

    • Company
    • experience

      7 to 15 Years

    • Loction
    • work authorization

      NA

    • Wallet
    • SALARY

      $50,000 - $60,000 Per Year

    • Travel Requirements
    • Travel Requirements

      0%

    • Skills
    • SKILLS

      • IMAC
      • SCCM
      • Laptop
      • Desktop Support
      • L2/L3 Support
      • Hardware
      • Network
      • Mobile Devices
      • Printers

      Posted On: Mar 14, 2023 02:34 PM


      • Company
      • COMPANY

        PB Consulting

      • Company
      • experience

        5 to 8 Years

      • Loction
      • work authorization

        NA

      • Wallet
      • SALARY

        $45,000 - $50,000 Per Year

      • Travel Requirements
      • Travel Requirements

        0%

      • Skills
      • SKILLS

        • Networking
        • Desktop Support
        • VIP clients
        • Printer Support
        • MS Office
        • Windows

        Posted On: Feb 27, 2023 01:44 PM


        • Company
        • COMPANY

          Neshent Technologies

        • Company
        • experience

          5 to 10 Years

        • Loction
        • work authorization

          NA

        • Wallet
        • SALARY

          $50,000 - $60,000 Per Year

        • Travel Requirements
        • Travel Requirements

          0%

        • Skills
        • SKILLS

          • PC/printers support
          • A+ CompTIA
          • Desktop / Laptop
          • Window 10

          Posted On: Feb 16, 2023 10:39 AM


          • Company
          • COMPANY

            Neshent Technologies

          • Company
          • experience

            5 to 10 Years

          • Loction
          • work authorization

            NA

          • Wallet
          • SALARY

            $50,000 - $60,000 Per Year

          • Travel Requirements
          • Travel Requirements

            0%

          • Skills
          • SKILLS

            • Laptop
            • Desktop
            • Mobile Devices
            • Printers
            • IP phones
            • SCCM
            • Remote Management
            • Service Now
            • IMAC
            • L2/L3 desktop support

            Posted On: Feb 15, 2023 08:45 AM


            • Company
            • COMPANY

              Neshent Technologies

            • Company
            • experience

              5 to 8 Years

            • Loction
            • work authorization

              NA

            • Wallet
            • SALARY

              $50,000 - $60,000 Per Year

            • Travel Requirements
            • Travel Requirements

              0%

            • Skills
            • SKILLS

              • desktop
              • Azure AD
              • Auto Pilot
              • SCCM
              • patch management
              • ServiceNow¬†
              • Intune