Desktop Engineer

Neshent Tech

Chicago, IL

Posted On: Dec 23, 2025

Posted On: Dec 23, 2025

Job Overview

Job Type

Full-time

Experience

5 - 8 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Desktop Support
  • VPNs
  • wireless networking
  • Windows
  • macOS
Job Description
Key Responsibilities
  • Diagnose and troubleshoot technical issues including account setup, network configuration, software, and hardware problems
  • Provide hands-on desktop support for PCs, laptops, and peripherals in a mixed Windows and Mac environment
  • Perform network troubleshooting, particularly related to VPN connectivity and wireless configurations, including integration with Zscaler
  • Manage IT assets and inventory tracking using ServiceNow (SNOW)
  • Ensure timely resolution of hardware and software issues to maintain high user satisfaction
  • Escalate unresolved or complex issues to appropriate internal teams (e.g., software development or infrastructure teams)
  • Provide prompt, accurate feedback and updates to end users
  • Log all incidents, service requests, and resolutions accurately in the ticketing system
  • Reference internal knowledge bases and external resources to deliver effective technical solutions
  • Prioritize and manage multiple open tickets simultaneously
  • Follow up with users to confirm systems are fully functional post-resolution
  • Prepare accurate and timely reports on support activities
  • Create and maintain Knowledge Base (KB) articles to document technical procedures and solutions
  • Build and maintain positive relationships with clients and internal stakeholders

 

Technical Experience & Qualifications
  • 6+ years of hands-on experience providing desktop support in Windows and Mac environments
  • Proven experience as a Desktop Support Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role
  • Strong proficiency in troubleshooting Windows and macOS hardware and software
  • Solid understanding of computer systems, mobile devices, and peripheral equipment
  • Experience with VPNs, wireless networking, and endpoint security tools
  • Familiarity with ITSM tools, preferably ServiceNow, for ticket and asset management
  • Ability to provide step-by-step technical guidance, both verbally and in writing
  • Excellent problem-solving and communication skills

Job ID: NT220139


Posted By

Abhishek

Resource Manager


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