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Provide Technical assistance and support to end-users for hardware and software-related issues.
- Diagnose and troubleshoot desktop, laptop, and peripheral problems
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Install, configure, and maintain operating systems and software applications
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Set up and maintain user accounts, profiles, and access permissions
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Ensure timely resolution of technical issues to minimize downtime
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Install, update, and patch software applications and operating systems.
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Ensure software licenses and compliance.
- Troubleshoot software-related problems and conflicts.
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Provide on-site support for hardware and software issues when required
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Communicate technical information to non-technical users effectively.