We are seeking an experienced Desktop Administrator to provide high-quality desktop and endpoint support for our organization. The ideal candidate will manage and troubleshoot desktops, laptops, and peripherals, ensuring smooth operations and user satisfaction across the enterprise.
Primary Responsibilities
- Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals.
- Install, upgrade, and patch Windows 7/10/11 operating systems on desktops and laptops.
- Diagnose and resolve user issues including OS, hardware, software/application, network, and account setup problems.
- Perform OS installations, driver updates, and software/hardware configurations.
- Use EUC tools like SCCM for endpoint patching and Intune for mobile device management.
- Utilize ITSM/ticketing systems (ServiceNow, BMC Remedy, Jira) to manage and resolve tickets while ensuring SLA compliance.
- Provide remote support using tools such as Bomgar, LogMeIn, MS Teams.
- Coordinate with vendors for hardware repairs and warranty services.
- Work closely with other IT teams for escalated issues and maintain strong communication with end users.
- Ensure endpoint security compliance with antivirus, device encryption, and Trend Micro tools.
Technical Skills
- Operating Systems: Windows 10 / Windows 11 administration
- Productivity Tools: Microsoft Office / Microsoft 365
- Directory Services: Active Directory / Azure AD
- Endpoint Management: SCCM / Intune
- Networking: Basic TCP/IP, DNS, DHCP
- ITSM Tools: ServiceNow, BMC Remedy, Jira
Experience
- 4–5 years of hands-on desktop support experience.
- Strong troubleshooting skills for both hardware and software issues.
- Proven ability to manage multiple tickets and meet SLA requirements.