Responsibilities

• Provide expert-level support for Windows 10 and Windows 11 operating systems.
• Perform hardware and software troubleshooting to resolve end-user issues promptly and effectively.
• Image and deploy new Windows hardware to end-users.
• Manage and maintain the inventory of IT hardware, ensuring accurate records and availability.
• Utilize Service-Now for ticketing, tracking, and resolving technical support requests.
• Contribute to project management initiatives related to IT infrastructure and systems.
• Apply ITIL principles to improve IT service delivery and efficiency.
• Communicate clearly and professionally with end-users and team members, both orally and in writing.

Qualifications

• Demonstrated technical experience in a desktop or IT support role.
• Proficiency in Windows 10 and Windows 11 operating systems.
• Familiarity with hardware imaging processes.
• Experience with hardware inventory management.
• Proven troubleshooting and problem-solving skills.
• Knowledge of project management methodologies.
• Familiarity with ITIL principles and their application in an IT environment.
• Experience using Service-Now or a similar IT service management platform.
• Excellent oral and written communication skills.

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