Roles & Responsibilities

• Deliver excellent customer service with a strong customer-oriented attitude
• Communicate effectively with customers and team members, both verbally and in writing
• Install, configure, and troubleshoot Windows-based systems, Mac OS, and other open system environments
• Perform root-cause analysis and resolve technical issues efficiently
• Maintain IT documentation, asset records, and inventory management
• Work independently as a self-starter, demonstrating resourcefulness and problem-solving abilities
• Adapt to evolving support scopes as part of ongoing continuous improvement initiatives
• Identify hardware and software solutions, performing installations and configurations
• Guide customers through troubleshooting steps and provide clear resolutions
• Stay flexible and aligned with organizational needs and priorities
• Take proactive measures to enhance system reliability and user satisfaction
• Collaborate effectively as part of a team with strong interpersonal skills
• Conduct electrical safety checks on equipment to ensure compliance and safety.

Required Technical / Functional Skills

• Strong knowledge of Windows OS and hardware components
• Experience with Windows patching
• Working knowledge of Mac OS environments
• Familiarity with the ServiceNow ticketing tool.
• Experience in installing, configuring, and troubleshooting Windows and non-Windows/open system environments

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