We are seeking a DDI SRF Engineer to support and manage enterprise DNS, DHCP, and IP address management (IPAM) infrastructure. This role focuses on service request fulfillment, operational support, and change management within a 24x7 network operations environment.
Key Responsibilities
- Provide operational support for DDI infrastructure (DNS, DHCP, IPAM) in a 24x7 production environment
- Manage Service Requests, Incidents, and Changes, including adding, modifying, and deleting DDI configurations
- Analyze incoming requests, prioritize, schedule, and execute changes aligned with business needs
- Perform pre-validation, implementation, and post-change verification activities
- Submit and manage Change Requests (CRQs) through the full change management lifecycle
- Conduct testing in non-production environments to ensure successful production deployments
- Collaborate with Network Operations, Engineering, Architecture teams, and business stakeholders
- Participate in Change Advisory Board (CAB) and design review meetings
- Act as an escalation point for complex service requests and unresolved issues
- Maintain proper documentation, ticket updates, and handoffs
Required Skills
- Strong hands-on experience with BlueCat and Vital QIP (DDI platforms)
- Solid understanding of DNS, DHCP, IPAM, and TCP/IP networking
- Knowledge of networking concepts: firewalls, load balancing, IPS, routing, switching
- Experience managing global DDI environments and fulfilling requests (RRs, device registration, site codes)
- Familiarity with packet analysis and troubleshooting
- Experience with ITIL processes (Incident, Change, Service Request Management)
- Hands-on experience with Remedy ITSM or similar tools
- Expertise in DDI tools: BlueCat, Vital QIP, DNS platforms
- Strong understanding of authentication & directory services: LDAP, Active Directory, SSO, IWA
- Knowledge of subnetting and network design fundamentals
- Adherence to operational discipline and SOPs
- Strong analytical and troubleshooting skills
- Excellent customer-facing communication skills