Job Description

Key Responsibilities:

•   Perform hands-on support for physical servers, network devices, storage systems, and related hardware.
•  Install, rack, cable, and decommission data center equipment as needed.
•  Monitor and maintain physical infrastructure including power, cooling, and connectivity.
•  Troubleshoot and resolve hardware and connectivity issues in coordination with Network and Server teams.
•  Handle incident response and escalation protocols for onsite infrastructure problems.
•  Maintain inventory of equipment and ensure proper asset tagging and documentation.
•  Assist in patching network and fiber connections in accordance with layout standards.
•  Follow standard operating procedures (SOPs) for deployments, moves, adds, and changes.
•  Work with vendors and internal teams during hardware replacement, repairs, or upgrades.
•  Ensure data center security, cleanliness, and environmental compliance.

Requirements

•  3–5 years of experience in IT Infrastructure, preferably in a data center environment.
•  Solid understanding of server hardware, network cabling, routers, switches, and storage devices.
•  Experience with tools like DCIM (Data Center Infrastructure Management), ticketing systems, and basic monitoring platforms.
•  Familiarity with cabling standards (Cat6, fiber), power configurations, and rack layouts.
•  Ability to lift/move equipment (up to 50 lbs) and work in physically demanding environments.
•  Willingness to work in shifts, including weekends or on-call as required.

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