Summary
Responsible for supporting data center infrastructure operations, incident management, hardware deployments, Layer 1 networking, structured cabling, documentation, and infrastructure projects. Ensures reliable operation of data center environments through troubleshooting, implementation, and process improvement activities.
Roles and Responsibilities
- Independently troubleshoot and resolve data center incidents, onsite risks, and operational issues.
- Manage incident queues, shift handovers, media processing, and vendor escorts.
- Execute data center installations, decommissions, rack deployments, reconfigurations, and power-down activities.
- Support Layer 1 infrastructure design, implementation, documentation, capacity planning, and inventory management.
- Assess impacts of infrastructure changes on data center services and components.
- Maintain and improve operational procedures, standards, and technical documentation.
- Participate in Agile ceremonies, knowledge sharing, demos, and team collaboration.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Telecommunications, Networking, or equivalent experience.
- 1–3+ years of experience deploying and maintaining data center environments.
- Knowledge of structured cabling, including copper (Cat5e/Cat6/Cat6A) and fiber optic infrastructure (single-mode and multimode).
- Understanding of LAN/WAN/SAN, firewalls, Windows/Linux/UNIX servers, storage, wireless, and DAS technologies.
- Familiarity with TIA, IEEE, NEC, and ISO standards related to data centers and structured cabling.
- Strong troubleshooting, documentation, communication, and collaboration skills.
Preferred Qualifications
- Data center or networking certifications.
- 3–5+ years of experience designing, deploying, and maintaining complex data center environments.
Technical Skills
- Layer 1 Infrastructure: Structured cabling, fiber optics, transceivers, connectivity standards, and deployment methodologies.
- Data Center Hardware: Network, compute, storage, rack infrastructure, power, and cooling systems.
- Data Center Software: OS installations/upgrades, APIs, system integration, and security hardening.
- Network Operations: TCP/IP, VLANs, LAN/WAN, SNMP, ICMP, CDP, and network troubleshooting.
- Automation: Scripting, APIs, CI/CD, and infrastructure automation concepts.
- Data Center Operations: Power, cooling, fire suppression, physical security, and facility maintenance.
- Technical Writing: Documentation, standards, procedures, and operational runbooks.