Cyber Security – Service Delivery Manager

  • Salary

    $120,000 - $130,000 Per Year


6 to 10 Years

Posted On

Dec 15, 2022


Techvilla Solutions

26 View

12 Applicants

Job Overview

Required Skills

  • Pharmaceutical
  • Endpoint
  • network security
  • SEP
  • Mcafee
  • firewall

Job Type


Work Authorization



Indianapolis, IN

Job Description

Technical / Functional Skills

  • 6-8 years’ experience in Project Management.
  • Experience in Pharmaceutical domain is good. 
  • Experience in end-to-end project execution and delivery. 
  • Strong analytical and teamwork (onsite - offshore) skills.
  • Ability to project plan, co-ordinate and carry to completion, with solid interpersonal organizational and people communication skills, as well as solid writing and oral communication skills.
  • Proven experience taking highly conceptual business need and guiding team towards solution that can be effectively implemented
  • Ability to prepare, present oral and written reports, presentations, and recommendations and to perform necessary research.
  • Ability to accept high level assignments.
  • Ability to work in fast paced environment.
  • Strong customer services skills focusing on customer success
  • Experience with Endpoint and network security (SEP, Mcafee, firewall)


Roles & Responsibilities

  • Interact with Client managers and other stakeholders on business plan, priorities, targets, and performance objectives.
  • Estimate project plans and costs, identify milestones, and determine resource requirements.
  • Manage, coordinate plan project execution in alignment with overall program roadmap and resource allocation.
  • Create the work breakdown structure and responsibility matrix.
  • Establish overall process and scope control.
  • Provide guidance on solution requirements, technical design, integration architecture, and solution recommendations. 
  • Report status to the client managers.
  • Participate in operational meetings, such as weekly status reporting.
  • Prepare and present tactical reports, such as monthly status reports.
  • Review operations dashboards.
  • Estimate efforts and schedules.
  • Estimate time and effort using estimation tool and configuring the tool per the requirements and involved technologies.
  • Share effort and schedule with the client.
  • Assign work to team members.
  • Sequence activities per the priority set by customer and the resource availability.
  • Define the activities for deliverables.
  • Track tasks/activities to ensure their timely completion.
  • Generate daily progress including planned versus actual effort, start and end dates.
  • Ensure quality of deliverables is maintained.
  • Establish review processes and ensure all deliverables are reviewed.
  • Audit/share the review reports generated and obtain review feedback included in quality standards.
  • Ensure the proper utilization of human resources.
  • Maintain and induct resources per skillset, experience, and roles.
  • Pool resources to reduce idle time. Plan transitions for new resources.
  • Establish and monitor processes for Issue,
  • Change and Quality Management. Identify, discuss, prioritize, and maintain issue tracker. Prioritize changes and manage change track.
  • Train, mentor and evaluate team member performance. Induct/onboard and mentor new resources.
  • Monitor and conduct continuous appraisals and discuss Capability Improvement Plans with team members.
  • Recommend promotions and pay hikes.
  • Track and mitigate risks.
  • Create the disaster recovery plan and risk matrix.
  • Identify risks and document them in the project. Plan monitor and control risk response.
  • Provide strategic and tactical direction.
  • Establish realistic goals, identify critical factors, and establish measurement matrix to track targets.
  • Provide oversight to resolve conflicts and set dependencies.
  • Manage project financials.
  • Prepare and negotiate contracts with customers.
  • Prepare budgets and accordingly calculate project team size.
  • Calculate and submit monthly invoices to the client.
  • Identify and report value additions.
  • Identify, plan and monitor the implementation of value additions.
  • Verify benefits and share value additions with the client and TCS leadership.
  • Oversee customer satisfaction surveys and analysis.
  • Identify key customer stakeholders.
  • Prepare survey questions, publish to customers, and collect responses.
  • Analyze surveys and plan improvement actions.
  • Possess a strong communication skill, both written and verbal. 
  • Need to work in onsite-offshore model.


Generic Managerial Skills

  • Develops self & others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge
  • Demonstrates high analytical skills and is self-motivated/directed
  • Possess effective written and communication skills

Job ID: TVS00147

  • Posted By

    James William


Sr. HR


Techvilla Solutions

Last Login

Jun 01, 2023

Posted On

Dec 15, 2022

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