Responsibilities:

• Provide front-line assistance to customers via various channels (phone, email, chat, or in-person) to address inquiries, issues, and complaints.
• Ensure timely and accurate resolution of customer problems, escalating issues when necessary.
• Maintain comprehensive knowledge of products/services to offer appropriate solutions and support to customers.
• Document and manage customer interactions in the company's CRM or ticketing system.
• Collaborate with other team members and departments to ensure efficient problem resolution and an excellent customer experience.
• Identify recurring issues or trends in customer queries and collaborate with internal teams to address them.
• Offer product guidance and educate customers about features, troubleshooting, and best practices.
• Continuously seek opportunities for improvement in customer service processes and provide feedback to enhance customer satisfaction.

Requirements & Skills:

• High school diploma or equivalent; some college education or relevant certifications may be advantageous.
• 2 to 5 years of experience in a customer service or support role.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Strong problem-solving abilities and a patient, empathetic demeanor when dealing with customers.
• Familiarity with CRM software and ticketing systems to manage customer inquiries and issues.
• Ability to multitask, prioritize, and manage time effectively.
• Basic technical understanding to assist with troubleshooting common customer issues.
• Ability to work independently and within a team environment.
• Willingness to adapt to new technologies and processes for improved customer service delivery.

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