Roles and Responsibilities

• Analyze county departments' needs requirement documents to develop Salesforce solutions that address specific operational challenges.
• Configure and customize Salesforce features, including dashboards, workflows, reports, and APIs to ensure the platform aligns with department goals.
• Work with Enterprise apps to migrate data from legacy systems into new Salesforce instance.
• Execute the deployment of new Salesforce features, updates, and explore integrations with existing applications such as Microsoft Outlook.
• Update Jira tasks as work is completed in real time to ensure project transparency. 
• Monitor and optimize the performance of Salesforce applications, adjusting where necessary to meet county goals.
• Develop comprehensive user manuals, guides, and training materials.
• Train Enterprise apps on how to use Salesforce CRM and other requested government functions created by contractor. 
• Maintain detailed records of system configurations, workflows, and custom solutions.
• Ensure that all Salesforce implementations adhere to government standards, including data security, privacy policies, and regulatory requirements.
• Change management will adhere to Milwaukee County’s process. Implementation partner will be expected to follow change management window and participate in weekly change management review meetings. 
• All change management requests from Implementation partner must include Applications Architect for validation.  

Required Experience/Skills

• 3-5 years of experience in Salesforce implementation, particularly in government or public sector settings.
• Experience with Salesforce Public Sector Solutions, Government Cloud, or similar CRM tools in a government environment is highly desirable.
• Proven experience in system integration, data migration, and customization within Salesforce.
• Proficiency in Salesforce Lightning, Apex, Visualforce, and third-party integrations.
• Strong understanding of public sector operations, workflows, and project management tools like Jira.
• Familiarity with SQL, data mapping, and reporting tools such as PowerBi.
• Good communication and interpersonal skills for effective collaboration Enterprise Apps Team. 
• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Experience working in or with county government entities.
• Knowledge of Agile project management methodologies.
• Experience implementing Salesforce for case management, service requests, and community engagement solutions.

Certifications

• At least one of the following certifications; Salesforce Administrator, Salesforce Certified Implementation Expert, or other relevant Salesforce certifications.

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