• Designs Conversation Scripts, Bot Responses, and user journeys to create consumer-facing Chatbots with personality, character, and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of user’s conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between the Delivery team to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining, and other creative prototyping-related items.
• Operates with a 'customer first' mindset and designs client-centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

 

Required Experience