•3+ years of related experience

•Excellent grammar, writing and communication skills, including the ability to adapt writing style across various mediums – e.g. video scripts, UX copy, etc.

•Working knowledge of Adobe Experience Manager or easily transferable knowledge of enterprise content management systems

•Knowledge of best practices related to the optimization of images, videos and other assets for the web

•Basic knowledge of SEO and SEM best practices

•Genuine passion for providing an excellent user experience and well-versed in current best practices in digital content and experiences

•Ability to work cross-functionally in a fast-paced environment to ensure alignment, growth and continued success

•Equally comfortable working in creative, collaborative settings and going “heads down” to complete content production work when required

•Highly detail oriented and willing to take initiative to work across the organization to solve problems

•Experience working with multiple content reviewers and incorporating feedback from various teams

•Familiarity with customer support content

•Experience collaborating with other writers as well as UX designers, visual designers and digital marketers

•Experience working in an Agile / Scrum environment