Job Responsibility:
Must Have skills – Connex, Hands-on TANDEM/NonStop X Systems development, TAL, COBOL, S-COBOL and TACL
Technical Skills
- Extensive hands-on experience with Connex switch, transaction processing & their associated components.
- Excellent analytical and troubleshooting skills across ATM, POS, and payment schemes.
- Good knowledge on Authorization Processing (AP) component, AP maintenance & AP online transaction processing.
- Understanding of debugging Connex modules and troubleshoot the issues in transaction processing.
- Expertise in TAL, COBOL, S-COBOL, and TACL programming languages.
- Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts, etc.,
- Proficient in Connex source code analysis, application debugging, and issue resolution.
- Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis, etc.,
Responsibilities
- Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
- Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
- Act as the first point of escalation for complex or high-priority customer issues.
- Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
- Drive root cause analysis and implement preventive measures for recurring incidents.
- Maintain and update operational documentation, runbooks, and support procedures.
- Strong analytical, problem-solving, team collaboration and decision-making skills.