Job Responsibilities

• Support and maintain the company’s Jira and Confluence accounts and enforce best practices and standards.
• Be a technical expert on tool usage, standard methodologies, and implementation.
• Document product solutions that align with the company’s goals.
• Identify performance bottlenecks and gaps between current and desired end states.
• Work with the team to ensure consistent performance.
• Troubleshoot and fix technical issues.
• Assist in the delivery management processes and enforcement.
• Provide scheduled and ad-hoc demos and trainings of all Atlassian Tools.
• Communicate and collaborate with internal/external teams and relevant stakeholders.

• At least 5+ years of relevant experience as a software developer.
• A minimum of 5+ years of experience with hands-on expertise with the Atlassian product suite (Confluence).
• Solid experience in enabling enterprise-level processes using Jira and Confluence.
• Experience with configuring and supporting integration using development tools on Jira.
• Experience managing reports on Jira and supported reporting applications.
• Comprehensive understanding of SDLC, ITIL, and Agile Frameworks.
• Technical understanding of common networking terms and tools.
• Ability to work independently with minimal guidance in a rapidly changing environment.
• Ability to manage multiple clients and deliverables within stipulated deadlines through effective time-management and planning.
• Excellent interpersonal skills and communication, both written and spoken.