12+ years of experience in Commercial Excellence and Lead-to-Cash transformation for global manufacturing organizations.
Expertise in commercial processes including Marketing, Sales, CPQ, Digital Commerce, Aftermarket Parts, Inventory Management, Service Contracts, Field Service, Warranty, and Maintenance.
Proven experience leading business transformation initiatives for large-scale manufacturing enterprises, delivering measurable business outcomes.
Hands-on expertise with the Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud (CPQ), Experience Cloud, Agentforce, Data Cloud, Manufacturing Cloud, and Automotive Cloud.
Salesforce certifications preferred.
Strong experience defining and executing AI strategy using Salesforce Agentforce across marketing, sales, service, CPQ, aftermarket, and channel/dealer ecosystems.
Ability to identify high-value AI opportunities, build business cases, ROI models, transformation roadmaps, and executive presentations.
Experience in process transformation, operating model design, value realization, and enterprise change management within industrial, manufacturing, automotive, aerospace, high-tech, or aftermarket sectors.
Strong stakeholder management with experience working across business, IT, digital teams, and platform partners in complex enterprise environments.
Roles and Responsibilities
Advise global manufacturing clients on Commercial Excellence (Lead-to-Cash) strategy, process transformation, and Salesforce-enabled business transformation.
Lead consulting engagements, client workshops, and transformation workstreams from strategy through execution.
Design and deliver Salesforce-based solutions leveraging Sales Cloud, Service Cloud, Revenue Cloud (CPQ), Manufacturing/Automotive Cloud, Experience Cloud, Agentforce, and Data Cloud.
Define enterprise AI strategy for commercial functions, prioritize AI use cases, and develop pragmatic implementation roadmaps.
Conduct discovery workshops to identify AI opportunities and redesign business processes with AI-driven automation, predictive insights, and agent-assisted workflows.
Build robust business cases, ROI models, investment strategies, and executive presentations for AI and digital transformation initiatives.
Drive cross-functional process harmonization across sales, marketing, service, supply chain, pricing, finance, product, and field service.
Partner with business leaders and technology teams to align AI strategy with enterprise platforms, data foundations, and operating models.
Contribute to practice development through thought leadership, solution accelerators, GTM assets, and reusable consulting frameworks.