We are seeking an experienced CMDB Consultant to define and manage the Configuration Management Database (CMDB) strategy, governance, and data framework across the organization. The role requires strong expertise in ITIL/ITSM, CSDM, and CMDB best practices to ensure accurate, reliable, and actionable configuration data supporting IT operations and service management.
Roles and Responsibilities
- Define the CMDB strategy, governance model, and data management framework aligned with organizational objectives.
- Design and maintain the CMDB data model, including CI classes, relationships, and hierarchy, in accordance with ITIL/CMDB best practices.
- Establish and enforce CI naming conventions, class standards, and attribute definitions.
- Map and maintain relationships between applications, servers, networks, and business services.
- Collaborate with Change Management, Asset Management, ITSM, and ITOM teams to ensure process alignment.
- Ensure CMDB health through regular audits, reconciliation, discovery, and remediation of missing or incorrect data.
- Configure CMDB tools, deliver reports, training, and continuous improvement initiatives.
- Advise stakeholders on CMDB strategy, reporting, compliance, and data quality improvement.
- Align CMDB with Incident, Change, Problem, and Service Management processes to support impact analysis and root-cause investigations.
- Perform configuration management activities, including CI lifecycle management and data integrity enforcement.
Required Skills & Qualifications
- Proven experience defining and implementing CMDB strategy, CI/data models, and governance frameworks.
- Strong knowledge of ITIL, ITSM, CSDM, Service Model, Business Services, and Technical Services.
- Hands-on experience with CMDB tools, discovery, integrations, and reconciliation processes.
- Ability to perform CI lifecycle management, data quality audits, and remediation.
- Experience delivering reports, dashboards, and metrics on CMDB health and CI compliance.
- Strong analytical, problem-solving, and communication skills.
- Ability to advise and collaborate with multiple IT and business stakeholders.
Technical Keywords: CMDB, Configuration Item (CI), CI Lifecycle, ITIL, ITSM, CSDM, Service Model, Business Service, Technical Service, ITOM, Change Management, Asset Management