Roles and Responsibilities

• Build, configure, and maintain Citrix XenApp (6.X / 7.X) and XenDesktop (7) environments.
• Design and implement Citrix Access Gateway/Netscaler solutions and optimize server performance.
• Assess environment readiness and determine server virtualization suitability based on performance metrics.
• Identify options for Provisioning Services bootstrap redundancy and optimize network configurations.
• Configure Access Gateway implementations for secure remote access.
• Monitor system health and resolve problem trends using tools like Edgesight reporting.
• Develop training materials and documentation, and oversee their implementation.
• Provide escalated technical support for complex system issues, including telephonic or electronic support.
• Communicate system proposals, diagnoses, and resolutions to management and customers.
• Collaborate with global teams while functioning independently as needed.

Required Technical Skills & Experience

• 3–5 years of Citrix administration experience (XenApp 6.X / 7.X and XenDesktop 7).
• 2+ years experience with Citrix Access Gateway/Netscaler.
• 3–5 years of remote access gateway engineering covering Citrix, Cisco, and Juniper product lines.
• 5+ years of network administration and infrastructure experience.
• Strong understanding of the relationship between farm components: network, storage, server, and database.
• Experience with DNS, DHCP, and remote access solutions including IPSec and SSL VPNs.
• Strong technical knowledge of:
  • Windows Server (2003/2008)
  • Windows Desktop OS (XP, 7)
  • SQL Server
  • Altiris
  • MS Office (2003/2007/2010)
  • Active Directory
• Working knowledge of application deployment processes and functional network troubleshooting.

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