Roles & Responsibilities: 

• Apply a structured methodology and lead change management activities. Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts. Enable the design, development, delivery and management of key communications.
• Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts. Provide input, document requirements, and support the design and delivery of training programs.
• Complete change management assessments. Identify, analyze and prepare risk mitigation tactics. Identify and manage anticipated and persistent resistance
• Consult and coach project teams. Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level

Must have

• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired
• Product Owner certification
• Project Management certifications

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