Lead change management activities for business transformation, technology implementation, and digital adoption programs.
Drive change initiatives from a business and analytics perspective, ensuring alignment with organizational objectives and business priorities.
Develop and execute change management strategies, communication plans, training programs, and adoption initiatives.
Partner with senior leadership and key stakeholders to build alignment, manage expectations, and drive engagement throughout the transformation lifecycle.
Translate complex technical concepts into clear, accessible messaging for non-technical audiences.
Assess organizational readiness, identify resistance to change, and develop strategies to address adoption barriers, particularly in environments with legacy systems and established ways of working.
Develop and deliver executive presentations, stakeholder updates, leadership briefings, and change communications.
Collaborate with business teams, analytics teams, and technical stakeholders to ensure changes are effectively communicated and implemented.
Drive user engagement and adoption of new technologies, tools, processes, and ways of working.
Identify risks, issues, stakeholder concerns, and adoption challenges, escalating them promptly and effectively to the appropriate leadership teams.
Monitor change readiness, training effectiveness, stakeholder engagement, and adoption outcomes to identify improvement opportunities.
Support digital transformation initiatives involving Microsoft 365, Copilot, and other enterprise technology solutions.
Required Qualifications
Experience in organizational change management, business transformation, communications, training, or technology adoption programs.
Demonstrated ability to lead change initiatives in complex organizations with legacy systems, established processes, and long-standing organizational cultures.
Strong stakeholder management skills, including experience engaging senior leadership and executive-level stakeholders.
Excellent verbal and written communication skills, with the ability to translate technical information into business-friendly messaging.
Strong presentation skills and the ability to communicate effectively with both technical and non-technical audiences.
Experience developing change strategies, communication plans, training materials, and adoption programs.
Strong analytical, problem-solving, and critical-thinking skills, with a business-focused approach to transformation.
Ability to identify risks and roadblocks, make sound judgments, and escalate issues quickly and effectively.
Proven ability to influence stakeholders, build relationships, manage resistance, and drive adoption across diverse teams.
Comfortable operating in a highly visible role with competing priorities and frequent interaction with senior leadership.
Preferred Qualifications
Experience in the retail industry, preferably in a complex, multi-stakeholder environment.
Experience supporting Microsoft 365, Microsoft Copilot, or enterprise-wide digital transformation initiatives.
Experience leading business change and adoption programs involving legacy technology environments and organizational culture shifts.
Familiarity with business analytics, technology-enabled process improvements, and enterprise transformation programs.