We are seeking a detail-oriented Business Process Manager/Analyst to drive process improvement, data-led problem solving, and operational efficiency across complex business environments, with a strong focus on channel sales processes.
Primary Responsibilities
- Lead process improvement initiatives to enhance efficiency, quality, and business outcomes
- Analyze business processes and translate findings into actionable improvements and recommendations
- Develop clear process documentation, workflows, and visualizations using structured methodologies
- Collaborate with cross-functional teams across business, operations, and technical functions
- Support data-driven decision-making through structured analysis and reporting
- Map, document, and optimize end-to-end channel sales processes, including partner and distributor models
- Present insights, recommendations, and process designs to stakeholders in a clear and compelling manner
Required Qualifications
- Proven experience as a Business Process Manager, Business Analyst, or Process Analyst
- Strong background in process improvement, project delivery, and data-driven problem solving in complex environments
- Strong analytical and structured problem-solving skills with the ability to translate data into business insights
- Expertise in process documentation and visualization (Microsoft Visio required)
- Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Visio
- Strong communication and stakeholder management skills across business and technical teams
- Experience in channel sales environments, including partner and distributor models (must-have)