BSS Support Engineer

  • Salary

    $110,000 - $120,000 Per Year

Experience

8 to 12 Years

Posted On

Mar 14, 2023

Company

2T Consulting

Travel Requirements

0%

Job Overview

Required Skills

  • Mobile network
  • Appdynamics
  • Kibana
  • Splunk
  • Remedy/Jira
  • 5G
  • API
  • Network activation

Job Type

Full-time

Location

Philadelphia, PA

Job Description

Technical / Functional Skills

  • Knowledge of supporting Mobile network architecture especially with device activations and other provisioning functions is preferred.
  • Knowledge of Appdynamics, Kibana, Splunk, Remedy/Jira tools is preferred.
  • Knowledge of 5G Nokia/Samsung infrastructure/APIs, eSim and Network activations and tools like G&D is a plus.

 

Roles & Responsibilities

  • Consultant will support Comcast’s trial phase and the commercial launch of the 5G NR network with focus on: 
    Triage of BSS system issues
  • Familiar with working on industry-standard Production Support/logging tools and experience in supporting trials and launches.
  • Manage Comcast's triage of service tickets for customer reported issues during the 5G NR network trial phase and the commercial launch.
  • Provide guidance on causation and ticket routing to support the operations team.
  • Evaluate the root cause of the reported issues. 
  • Review and evaluate logs and metrics related to the provisioning issues.
  • Coordinate with cross-functional Comcast teams to manage Comcast's resolution of issues during the 5G NR network trial phase and the commercial launch.
  • Assist with troubleshooting reported tickets with provisioning system configuration and PSIM/eSIM activations across the Comcast systems.
  • Documentation of Operations Procedures
  • Analyze customer reported tickets and gather information from DSDS, and network groups. 
  • Document troubleshooting guides for common reported tickets and corresponding workarounds and review the troubleshooting guides with the 5G NR network care team.
  • Document the operations playbook for the 5G Triage operations team and update contents for:
  • Standard process for problem management and incident response related to 5G BSS related issues. 
  • High-level workflow for triage and escalation of an issue or ticket to the appropriate group within the Comcast organization (e.g., BSS).

Job ID: 2C230010

  • Posted By

    Sheri F Weaver

Designation

Sr. Recruiter

Company

2T Consulting

Last Login

Mar 28, 2024

Posted On

Mar 14, 2023


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