Technical / Functional Skills
- Knowledge of supporting Mobile network architecture especially with device activations and other provisioning functions is preferred.
- Knowledge of Appdynamics, Kibana, Splunk, Remedy/Jira tools is preferred.
- Knowledge of 5G Nokia/Samsung infrastructure/APIs, eSim and Network activations and tools like G&D is a plus.
Roles & Responsibilities
- Consultant will support Comcast’s trial phase and the commercial launch of the 5G NR network with focus on:
Triage of BSS system issues
- Familiar with working on industry-standard Production Support/logging tools and experience in supporting trials and launches.
- Manage Comcast's triage of service tickets for customer reported issues during the 5G NR network trial phase and the commercial launch.
- Provide guidance on causation and ticket routing to support the operations team.
- Evaluate the root cause of the reported issues.
- Review and evaluate logs and metrics related to the provisioning issues.
- Coordinate with cross-functional Comcast teams to manage Comcast's resolution of issues during the 5G NR network trial phase and the commercial launch.
- Assist with troubleshooting reported tickets with provisioning system configuration and PSIM/eSIM activations across the Comcast systems.
- Documentation of Operations Procedures
- Analyze customer reported tickets and gather information from DSDS, and network groups.
- Document troubleshooting guides for common reported tickets and corresponding workarounds and review the troubleshooting guides with the 5G NR network care team.
- Document the operations playbook for the 5G Triage operations team and update contents for:
- Standard process for problem management and incident response related to 5G BSS related issues.
- High-level workflow for triage and escalation of an issue or ticket to the appropriate group within the Comcast organization (e.g., BSS).