Responsibilities:

• Interview various non-technical managers to understand complex, dynamic business rules/process and then create detailed, specific and comprehensive documentation for implementation in systems like Salesforce Service Cloud, Partner Communities and other integrated systems
• Analyse, implement and run Salesforce integration strategies and strategic initiatives
• Seek out ways to utilize Salesforce to improve processes, productivity and provide scalable solutions.
• Understand Service cloud features to enhance the system.(Utilize tools like Chat/SMS/Chatter/Einstein Bots/Analytics/FSL/Social Studio etc…)
• Develop and maintain validation rules and custom workflow rules
• Develop lightning components and integrate the components in the application.
• Work with groups to understand their business processes and requirement
• Translate business requirements into logical, component-based designs
• Create design and solution specification documentation using ADO and other CI/CD tools.
• Drive resolution of all issues that come up during project phases.
• Provide ongoing code-level maintenance and support
• Adopts Lean and Agile principles to work collaboratively with others to refine and release the salesforce product.
• Collaborate with Design team to evaluate and ensure the technical feasibility of UI/UX designs
• Collaborate with other team members and stakeholders
• Create internationalized software to rollout to worldwide markets of the organization
• Provide input to various scrum ceremonies like Sprint Grooming, planning, retrospectives and daily standups.
• Help to foster a fun, collaborative and supportive culture in which we are able to make career defining work

Experience Required:

• 5+ years’ experience in IT/Technology industry with demonstrated development and design experience (preferably on Salesforce system)
• Demonstrated skill in preparation and maintenance of implementation documents, test cases and hands on experience of handling UAT testing activities.
• Experience in working with multiple stakeholders and Business teams in key initiatives.
• Experience with complex, multi-national application implementations
• Proficiency with MS Project/Visio/etc.

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