Azure Production Support Engineer

Required Skills

• Strong experience with Microsoft Azure services
• Hands-on with Azure SQL and Cosmos DB
• Experience with Azure Application Insights and monitoring tools
• Knowledge of DevOps and CI/CD pipelines
• Working knowledge of Linux/Windows systems and networking

Experience & Domain

• 5+ years of Azure experience
• Good knowledge of BFSI domain

Responsibilities

• Monitor Azure production applications and infrastructure (24/7 support)
• Respond to incidents, outages, and alerts
• Perform root cause analysis (RCA) and implement fixes
• Manage tickets in ServiceNow/JIRA and ensure SLA compliance
• Analyze logs using Azure Application Insights
• Provide on-call support for critical issues
• Track system health, metrics, and alerts
• Collaborate with development teams for bug fixes and deployments
• Support release management and change processes
• Suggest and implement automation and system improvements
• Maintain documentation of incidents and known issues
• Ensure security and regulatory compliance
• Reduce manual effort through automation and proactive monitoring

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