We are seeking a Customer Support Analyst / Azure Administrator with strong experience in ServiceNow, Microsoft Azure, Application Insights, Agile, and Scrum. The candidate will provide Level 2 functional and technical support in a large-scale cloud environment, triage incoming requests through ServiceNow, troubleshoot application issues, and coordinate with L3/L4, SRE, and development teams.
Required Experience
- 2–4 years of overall professional experience, preferably in service delivery or cloud support.
- Minimum 3 years of experience with the required technical skills.
- 2–4 years of experience supporting applications in a large-scale cloud environment.
- Hands-on experience with ServiceNow for incident, request, problem, and knowledge management.
- Experience with Microsoft Azure and cloud-based application support.
- Experience using Application Insights for monitoring and troubleshooting.
- Experience with escalation procedures and service-level objectives.
- Strong troubleshooting and analytical capabilities.
- Experience working with client teams and end users.
- Strong understanding of ITIL service management principles.
- Experience working in Agile/Scrum and DevOps environments.
- Strong knowledge of Microsoft productivity tools and the broader Microsoft Suite.
Mandatory Skills
- ServiceNow
- Microsoft Azure
- Azure Application Insights
- Agile methodologies
- Scrum
- Microsoft Suite of Products
- Level 2 technical and functional support
- Incident, problem, and request management
- ITIL service management principles