AWS Amazon Connect Engineer

PB consulting

Parsippany, NJ

Posted On: Sep 29, 2026

Posted On: Sep 29, 2026

Job Overview

Experience

8 - 12 Years

Salary

$110,000 - $140,000 Per Year

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Amazon Connect
  • AWS Lambda
  • DynamoDB
  • Amazon S3
  • CloudWatch
  • Amazon API Gateway
Job Description
Roles and Responsibilities
  • Design, develop, and optimize Amazon Connect contact flows, routing profiles, queues, and workflows.
  • Develop IVR/IVA solutions and integrate Amazon Lex bots with Amazon Connect.
  • Build serverless solutions using Lambda, DynamoDB, S3, and API Gateway.
  • Integrate Amazon Connect with CRM and enterprise applications.
  • Configure and troubleshoot PSTN, SIP, DIDs, call routing, and call quality.
  • Implement contact event streaming and analytics using Kinesis.
  • Configure monitoring and troubleshooting with CloudWatch, CloudWatch Insights, and X-Ray.
  • Apply AWS security best practices using IAM, policies, and encryption.
  • Automate deployments using Terraform/CloudFormation and CI/CD pipelines.
  • Leverage Contact Lens, AI/ML, sentiment analysis, and contact center analytics.
  • Support WFM/WFO integrations such as Verint and NICE.
  • Develop reporting solutions using Redshift, Athena, QuickSight, and Kinesis.
  • Troubleshoot production issues and perform root-cause analysis.
  • Create technical documentation and collaborate with architecture, development, DevOps, and
Required Skills & Experience
  • Strong experience designing and developing Amazon Connect contact flows and routing profiles.
  • Expertise with AWS Lambda, DynamoDB, S3, CloudWatch, and API Gateway.
  • Experience with IVR/IVA flows, conversational design, and Amazon Lex integrations.
  • Experience integrating Amazon Connect with CRM platforms.
  • Strong telephony knowledge including PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
  • Experience with Kinesis streaming, call event logs, and analytics pipelines.
  • Good understanding of AWS IAM, roles, policies, and encryption.
  • Experience with Terraform/CloudFormation and DevOps/CI/CD pipelines.
  • Experience with Amazon Connect Contact Lens, AI/ML, sentiment analysis, and contact center analytics.
  • Knowledge of WFM/WFO platforms such as Verint and NICE.
  • Experience with CloudWatch Insights and AWS X-Ray for monitoring and troubleshooting.
  • Familiarity with Redshift, Athena, and QuickSight for reporting and analytics.
  • Strong solution-design, documentation, communication, and troubleshooting skills.
  • AWS certifications such as Solutions Architect Associate/Professional or Developer Associate are preferred.

Job ID: PC522457


Posted By

Naincy han

Technical Recruiter