Provide white-glove, on-site Audio/Video support for conference rooms, executive meetings, large events, and webinars.
Perform on-site installation, configuration, testing, maintenance, and troubleshooting of AV equipment and conference room technologies.
Support Microsoft Teams Rooms, Zoom conferencing solutions, Windows devices, displays, microphones, speakers, cameras, and other collaboration equipment.
Conduct pre-meeting and pre-event AV testing and ensure conference rooms are fully operational at least one hour before scheduled meetings or events.
Provide end-to-end technical support throughout meetings and events, ensuring minimal disruption.
Perform connectivity management, including device connections, hard resets, soft resets, and coordination with Level 2 support teams.
Troubleshoot hardware, software, power, network connectivity, and peripheral-related issues.
Perform basic hardware replacement and maintenance, including replacement of power supplies, hard drives, network cards, and other equipment components.
Perform physical infrastructure activities such as rack and stack operations, equipment installation, cable management, and asset labeling.
Install, replace, remove, and test equipment components and peripherals.
Verify physical connectivity of network cables, fiber optic connections, and communication links.
Maintain accurate equipment inventories, asset records, serial numbers, and spare parts.
Perform asset management activities, including tracking, updating, and maintaining equipment records.
Coordinate with remote Level 2 and infrastructure support teams to resolve technical issues.
Follow established IT service management processes, procedures, and operational standards.
Required Skills & Qualifications
Hands-on experience in Audio/Visual (AV) support, conference room technologies, and enterprise collaboration solutions.
Good understanding of Microsoft Teams and Zoom conferencing platforms.
Experience supporting conference room AV equipment, including cameras, microphones, speakers, displays, and video conferencing devices.
Experience providing VIP/Executive support and white-glove customer service.
Strong experience in end-user computing and deskside IT support.
Good understanding of Windows operating systems, hardware troubleshooting, and peripheral devices.
Knowledge of basic networking, physical connectivity, network cables, and fiber optic connections.
Experience with equipment installation, hardware replacement, rack and stack, and asset management.
Strong knowledge of ITIL processes and IT service management practices.
ITIL certification preferred.
Excellent communication, interpersonal, customer service, and problem-solving skills.
Ability to work on-site and provide hands-on technical support during meetings and events.
Preferred Qualifications
Experience supporting Microsoft Teams Rooms and Zoom Rooms.
Familiarity with enterprise AV systems and integrated conference room solutions.
Experience supporting large corporate events, webinars, and executive-level meetings.
Knowledge of AV control systems and room scheduling technologies.