Key Responsibilities

• Design, create, and manage new project workflows in Jira to support various team needs and project requirements.
• Customize and configure forms, fields, and issue types to ensure they align with organizational processes and project needs.
• Perform regular cleanup of Confluence spaces, including archiving outdated content, organizing pages, and improving the overall structure and usability of Confluence.
• Identify and deactivate idle or inactive users to maintain system security and optimize license usage.
• Manage user permissions, roles, and groups in Jira and Confluence to ensure appropriate access levels for all team members.
• Provide technical support for Jira and Confluence issues, and troubleshoot problems to ensure minimal disruption to team workflows.
• Manage system upgrades, including testing new features and ensuring compatibility with existing configurations.

Qualifications

• 8+ years of experience managing and administering Atlassian products, including Jira and Confluence.
• Proficiency in configuring and customizing Jira workflows, forms, fields, and Confluence spaces. Knowledge of Atlassian REST APIs and integrations is a plus.
• Experience as a Scrum Master and/or Business Analyst, with a strong understanding of agile methodologies and requirements gathering.
• Excellent troubleshooting skills and ability to resolve technical issues efficiently.
• Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to manage multiple tasks and projects simultaneously, with a keen eye for detail and a commitment to delivering high-quality results.

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