We are seeking an experienced Athena Support Consultant to provide application support, configuration, optimization, and project management assistance for an enterprise healthcare environment. The ideal candidate will have strong hands-on experience with Athena and a proven ability to support application operations while contributing to optimization and improvement initiatives.
Roles and Responsibilities
- Provide day-to-day Athena application support and troubleshooting.
- Configure and maintain Athena applications based on business and operational requirements.
- Analyze and resolve application issues, escalating complex problems when necessary.
- Support Athena optimization projects and system enhancements.
- Work with business and technical stakeholders to understand requirements and recommend effective solutions.
- Assist with application configuration, testing, validation, and deployment activities.
- Participate in project planning, coordination, and execution related to Athena initiatives.
- Manage assigned project tasks, timelines, dependencies, and deliverables.
- Develop and maintain technical documentation, configuration documentation, and support procedures.
- Identify opportunities to improve application performance, workflows, and operational processes.
Required Skills & Experience
- 3+ years of hands-on experience supporting Athena.
- Strong Athena configuration experience.
- Experience providing application support, troubleshooting, and optimization.
- Proven project management experience, preferably within application implementation or optimization projects.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities.
- Strong communication and stakeholder management skills.
- Experience working in a fast-paced enterprise environment.
Preferred Qualifications
- Experience with healthcare applications or healthcare IT environments.
- Experience supporting Athena-related implementations, enhancements, or optimization initiatives.
- Familiarity with application testing, release management, and change management processes.
- Experience coordinating cross-functional technical and business teams.