Roles and Responsibilities

• Create application package in MSI and/or Virtual format (App-V 5.0) for Windows (Desktops & Citrix) and Casper packages for Mac.
• Deploying packages through SCCM to production and global users.
• Assist in handling internal packaging QA process
• Perform complete end to end packaging activities include source validation till deployment and production support
• Engage internal customer to obtain packaging requirements and create technical documents with solutions to meet requirements and scale to large environment.
• Ensure prerequisites or dependencies as well as BlackRock packaging/deployment standards are accounted for in the solution delivered.
• Engage Application Owner/Developer/Vendor to assist with technical configuration when necessary.
• Handle multiple requests to ensure all packages are delivered within SLA & meet the business emergencies.
• Perform internal testing/quality assurance to ensure package complies with standards.
• Coordinate testing and User Acceptance Signoff with application owner.
• Remediate issues discovered during testing or deployment.
• Stage deployments to the target audience using SCCM for Windows or Casper for Mac.
• Create change requests in change management system when applicable.
• Provide L3 level support on package functionality or deployment issues in production.
• Engage with project teams as needed to provide packaging and deployment support.

Required Qualifications

• Technical Support and Software Development skills
• Electrical Engineering and Mechanical Engineering skills
• Testing and Quality Assurance skills
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field