We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database support, Unix/Linux environments, cloud technologies, monitoring tools, and ITIL-based support processes. The candidate will be responsible for application stability, incident resolution, production monitoring, automation support, and continuous service improvement.
Must Have Technical Skills
- Strong experience with Oracle Database and PL/SQL
- Hands-on experience with UNIX/Linux operating systems
- Experience with Google Cloud Platform (GCP)
- Experience with monitoring and operational tools:
- Grafana
- Splunk
- Geneos
- Ansible
- Control-M
- Terraform
- GitHub / GitHub Actions
Roles & Responsibilities
- Provide L2 production support for critical investment banking applications.
- Monitor application health, troubleshoot issues, and ensure timely resolution of production incidents.
- Perform database analysis, SQL troubleshooting, and PL/SQL support activities.
- Support Unix/Linux-based applications and perform system-level troubleshooting.
- Work with cloud environments, primarily Google Cloud Platform (GCP).
- Handle ITIL processes including:
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Continual Service Improvement (CSI)
- Use monitoring tools to identify, analyze, and resolve application issues.
- Collaborate with development, infrastructure, and business teams for issue resolution.
- Support DevOps and automation initiatives.
- Participate in production deployments, release activities, and operational improvements.
- Maintain documentation for support procedures, incidents, and knowledge articles.
Required Qualifications
- 8–10 years of experience in Application Support / Production Support roles.
- Strong experience supporting enterprise applications in a banking or financial services environment.
- Good knowledge of Oracle databases and PL/SQL.
- Strong Unix/Linux troubleshooting skills.
- Experience working with GCP cloud environments.
- Understanding of ITIL service management processes.
- Strong problem-solving and communication skills.