Application Management Services (AMS) Lead

Required Skills

• 5–10 years in AMS / Production Support / Application Operations
• Strong incident management and war-room leadership
• Monitoring, observability, and outage handling expertise
• Strong RCA and post-incident review experience
• Analytical and decision-making skills in high-availability environments

Core Responsibilities

• Lead end-to-end application monitoring and observability
• Manage full incident lifecycle (detection → triage → resolution → communication)
• Handle high-severity outages and drive RCA / preventive actions
• Build and maintain dashboards, alerts, and metrics pipelines
• Ensure SLA compliance and continuous process improvement in AMS
• Coordinate with engineering and product teams for stability
• Support on-call operations and escalation handling

Required Tools & Technologies

Monitoring & Observability

• Dynatrace
• ELK / Kibana
• Grafana
• OpenSearch

ITSM & Collaboration

• JIRA
• Confluence
• Status Page

Incident Management

• xMatters

Domain Advantage

• Connected Cars / In-Vehicle Telematics (preferred)

Preferred Experience

• Experience in Connected Cars / Telematics domain
• Strong experience in monitoring dashboards and alerting systems
• Expertise in outage management and incident communications

Posted By