AMS Lead – Revenue Growth Management (RGM) Platforms

Roles and Responsibilities:

• Act as the primary point of contact between business users, IT teams, and RGM platform support teams
• Lead weekly operational calls, monthly service reviews, and quarterly business reviews (QBRs)
• Communicate maintenance schedules, upgrades, and data load timelines proactively
• Manage P1/P2 incidents and provide timely updates and resolution tracking
• Coordinate with ETL, middleware, and IT teams to resolve upstream/downstream issues
• Validate KPIs, metrics, and recommendation outputs from RGM systems
• Manage monthly data refresh and operational cycles
• Perform root cause analysis (RCA) for recurring or high-severity issues
• Implement workarounds, permanent fixes, and change requests
• Escalate critical issues to vendor or platform support teams as needed

Required Skills:

• Experience with RGM platforms (XTEL preferred; other RGM tools acceptable)
• Strong functional and technical knowledge with configuration experience
• Data integration experience (ETL processes, interfaces, data pipelines, data lake integrations)
• SAP S/4HANA knowledge, especially pricing, sales, customer, and material master data relevant to RGM flows
• Strong SQL and database skills for data validation, reconciliation, and issue analysis
• Understanding of trade promotion data structures, views, and data pipelines
• Python experience including Pandas, PySpark/Spark, and matplotlib
• Experience with Azure DevOps (Boards, Pipelines, Repos)
• Familiarity with Jupyter Notebooks and basic machine learning concepts

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