Amdocs Ops Engineer

  • Salary

    $90,000 - $100,000 Per Year


5 to 15 Years

Posted On

Jan 23, 2023


Long Finch Technologies

Travel Requirements


Job Overview

Required Skills

  • Amdocs
  • CRM
  • Collection and Payment
  • Kibana
  • AppD
  • Rally
  • ServiceNow
  • Network

Job Type



Philadelphia, PA

Job Description

Technical / Functional Skills

  • Amdocs billing system knowledge. 
  • Domain:  wireless industry – Ordering, Billing, CRM, Network Provisioning; Usages guiding and rating; Collection and Payment industry knowledge etc.
  • Understanding of bills, charges, credits, taxes.
  • Kibana, AppD, Rally, ServiceNow


Roles & Responsibilities

  • Based on production occurrences, come up with improvement plan.
  • Production hardening items handling – starting from scope to design and deployment.
  • Deep drive of all Production issues RCA and handling of Action item from RCA.
  • Troubleshooting the production issues.
  • Technical coordination required between the Dev/Ops/Architect/QA teams.
  • Managing the defect fixes across all the components.
  • Drive the issue from End to End and take complete ownership of issue till closure. 
  • Primarily responsible for managing the lifecycle of all Problems.
  • Primary objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.

Job ID: LF221468

  • Posted By

    Sarah Ferry


HR Manager


Long Finch Technologies

Last Login

Apr 16, 2024

Posted On

Jan 23, 2023

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