Technical / Functional Skills
- Amdocs billing system knowledge.
- Domain: wireless industry – Ordering, Billing, CRM, Network Provisioning; Usages guiding and rating; Collection and Payment industry knowledge etc.
- Understanding of bills, charges, credits, taxes.
- Kibana, AppD, Rally, ServiceNow
Roles & Responsibilities
- Based on production occurrences, come up with improvement plan.
- Production hardening items handling – starting from scope to design and deployment.
- Deep drive of all Production issues RCA and handling of Action item from RCA.
- Troubleshooting the production issues.
- Technical coordination required between the Dev/Ops/Architect/QA teams.
- Managing the defect fixes across all the components.
- Drive the issue from End to End and take complete ownership of issue till closure.
- Primarily responsible for managing the lifecycle of all Problems.
- Primary objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.