Amazon Connect Architect

•            Proficiency in at least one modern programming language (e.g., Python, Java)

•            Experience implementing cloud contact center platforms, preferably Amazon Connect

•            Strong expertise with Infrastructure as Code (e.g., Terraform)

•            Ability to architect and implement AWS applications and networking

•            Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

•            Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

•            Advanced knowledge of application and infrastructure architecture principles

•            Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

•            Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

•            Experience building and supporting enterprise solutions on AWS

•            Strong understanding of contact center operations (required)

•            AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

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